The sales conditions described below govern the distance selling of products available on the website SmartKits.eu via electronic means.
The website SmartKits.eu is the exclusive property of: SmartKits SKs di Andrea PIZZO Via Salemi, 9 – 95030 Mascalucia (CT), Italy VAT ID: IT04466840875 | Email: SmartKits@SmartKits.net
Acceptance of this contract implies full knowledge and agreement with the terms expressed herein. During the purchase or registration phase, selecting the checkbox "I have read and accepted the general terms and conditions of sale" is considered, for all intents and purposes, a handwritten signature by the user.
Procedure: Purchases are made by adding products to the virtual cart and completing the checkout process. Registration is required to manage orders and track shipments.
Pricing: All prices are expressed in Euros, VAT included (22%). SmartKits SKs reserves the right to modify prices at any time; the applied price will be the one in effect at the time of order confirmation.
Retention of Title: Products remain the property of SmartKits SKs until full payment has been received.
PostePay: Advance top-up within 7 days of the order. Send confirmation to SmartKits@SmartKits.net.
PayPal: Immediate secure transaction. In case of cancellation or non-acceptance, the refund will be issued to the original PayPal account.
Bank Transfer: Orders will be processed only after the actual credit is received (usually 1-3 business days).
Satispay: Immediate transaction. In case of cancellation or non-acceptance, the refund will be issued to the original Satispay account.
Product images are indicative; manufacturers may make improvements or modifications without prior notice. Important: Upon delivery, the Customer is required to check the integrity of the package. In case of evident damage to the packaging, the Customer must sign the delivery receipt with a "Specific Reservation of Control" (Riserva di controllo specifica), describing the anomaly. Without such a reservation, it will not be possible to file a claim against the carrier for hidden damages.
Pursuant to Art. 52 et seq. of Legislative Decree 206/2005 (Italian Consumer Code), the Customer has the right to withdraw from the contract within 14 days of receiving the goods.
Mandatory Conditions for Returns: To validly exercise the right of withdrawal, the following conditions must be met:
Total Integrity: The item must be returned intact, unused, never installed, and without any signs of wear or tampering.
Original Packaging: The product must be returned in its original branded packaging, which must be intact and undamaged. The original packaging is considered an integral part of the product.
Forfeiture of the Right: If the returned item or its original packaging is damaged, opened, dirty, or lacks original labels and accessories, no refund will be issued. The goods will remain at the customer's disposal for collection at their own expense.
Shipping Costs: Return shipping costs are the sole responsibility of the Customer. In the case of orders originally shipped for free, the original shipping cost incurred by the seller will be deducted from the final refund.
Products are covered by the Legal Warranty of Conformity.
In case of a defect, notification must be made within 14 days.
Every item returned as defective will undergo technical analysis. If the defect results from incorrect installation or improper use, the return will be rejected.
Damage to the original packaging or the manufacturer's box does not constitute a product defect and does not entitle the customer to a replacement.
Personal data processing is carried out in compliance with EU Regulation 2016/679 (GDPR) and the updated Legislative Decree 196/2003.
Purpose: Data is collected exclusively for order management, invoicing, and customer support.
Security: Data is stored under secure conditions and will not be disclosed to third parties for marketing purposes without express consent.
Rights: The data subject may request access, rectification, or deletion of their data at any time by writing to SmartKits@SmartKits.net.
The site uses technical and third-party cookies (Google Analytics, Facebook, Mailchimp) to improve the shopping experience and analyze traffic.
Strictly Necessary Cookies: Essential for the cart and navigation.
Third-Party Cookies: Used for anonymous statistics and social interactions. Users can disable cookies via their browser settings, though this may limit website functionality.
All content (text, logos, images) on the SmartKits.eu website is protected by intellectual property legislation. Any reproduction, even partial, not authorized in writing by SmartKits SKs will lead to legal action.
This contract is governed by Italian Law. For any civil dispute, the competent court is that of the consumer's residence or domicile, if located within the Italian territory. In all other cases, the competent court shall be that of Catania, Italy.
There are several ways to manage cookies and other tracking technologies. By changing your browser settings, you can accept or reject cookies or choose to receive a warning before accepting a cookie from visited websites. Please note that completely disabling cookies in your browser may prevent you from using all the interactive features of our e-commerce (such as item persistence in the cart).
For specific instructions on managing cookies, please refer to the official support pages of your browser:
For more information on third-party profiling cookies and how to opt-out, visit Your Online Choices.
Personal Data (or Data): Any information relating to an identified or identifiable natural person, directly or indirectly.
Usage Data: Information collected automatically by the site, including IP addresses, URI addresses, request time, and browser/OS parameters.
Data Controller: The natural or legal person who determines the purposes and means of personal data processing. The Controller is the owner of SmartKits.eu.
Legal References: This privacy policy is drafted in compliance with the GDPR (EU 2016/679), Legislative Decree 196/2003, and the Italian Privacy Guarantor Guidelines of June 10, 2021.
SmartKits SKs reserves the right to modify this Cookie Policy at any time. Data Controller: SmartKits SKs di Andrea PIZZO, Via Salemi, 9 – 95030 Mascalucia (CT), Italy. Email for exercising rights: SmartKits@SmartKits.net
These General Terms and Conditions of Sale govern the distance purchase of products through the website SmartKits.eu. The Customer is required to read these conditions carefully before submitting an order.
Submitting an order and ticking the box " (Read the Terms of Service)" constitutes a formal, binding agreement equivalent to a handwritten signature. The Customer declares they have the legal capacity to enter into this contract.
Pursuant to Art. 52 of Legislative Decree 206/2005 (Italian Consumer Code), the Consumer Customer has the right to withdraw from the contract within 14 days of receiving the goods. However, to ensure maximum transparency and protect the integrity of the products sold, any refund is strictly subject to compliance with the following clauses:
The right of withdrawal applies only if the product is completely intact. SmartKits SKs will not accept returns and will not issue refunds if:
Usage or Installation: The product shows signs of use, assembly, installation, or tampering (e.g., marks from wrenches/tools, grease, or scratches on the threads).
Condition of the Item: The product is not in the exact same condition in which it was received, making it impossible to resell as "new."
Original Packaging: The manufacturer's original packaging (box, sealed wrap, labels) is considered an integral part of the product. The return will be rejected if the original box is torn, written upon, damaged, or has shipping labels/adhesive tape applied directly to it. (We strongly recommend placing the original product box inside a second protective shipping box).
Customer Responsibility: Shipping costs for the return of the goods are the exclusive and total responsibility of the Customer.
Liability: The shipment, until the certificate of receipt at our warehouse is issued, remains under the full responsibility of the Customer. SmartKits SKs is not liable for damage, theft, or loss of goods returned via uninsured shipping methods.
In the event that the right of withdrawal is correctly exercised:
Upon receipt of the goods, SmartKits SKs will conduct a technical inspection to verify the integrity of the item and its packaging.
If the conditions in Section 2.1 are met, the refund will be issued within 14 days.
Disputes (PayPal/Gateways): In the event of a claim opened through third-party entities (PayPal, Stripe, Banking Institutions), SmartKits SKs will submit this contractual documentation and the technical inspection report (including photos/videos of the return unboxing) to demonstrate any loss in value of the item or improper use by the customer, requesting that the claim be closed in favor of the Seller.
Upon delivery, the Customer must inspect the condition of the packaging.
If the package is dented, wet, or appears suspicious, the Customer must sign the delivery receipt with a "Specific Reservation of Control," describing the damage (e.g., "box crushed on the right side").
In the absence of such a reservation, claims for damages caused by the carrier cannot be accepted, and any request for a refund for a "damaged product" will be rejected.
Any manufacturing defects must be reported within 14 days. The warranty does not cover damage caused by incorrect installation or use that does not comply with the technical specifications of the spare part. Every contested item will be sent to the manufacturer for verification; if the manufacturer denies a factory defect, all transport costs will be charged to the Customer.
For any dispute concerning the application, execution, or interpretation of this contract, the Court of Catania (Italy) shall have exclusive jurisdiction.
Last Updated: 12.2025